These tips are "Insider information" from a technician's viewpoint.

Communication: Being able to communicate your needs to the auto repair facility is one of the key steps in the repair process. You know your vehicle better than anyone, (unless your teenagers have their hooks into it) and being able to describe a problem can save the technician valuable time.   Thus, saving you your valuable cash.  Be descriptive, be creative, and don't be afraid to try and make the same sound your car did. It can actually be fun as long as you aren't too shy. If it's possible, try and tape record the sound and bring it to the shop.

Aleveate Confusion: "My car won't start...." This can mean a couple of things, and can lead a technician on a wild goose-chase. Starting and cranking are two separate items. A no-start generally means that the engine is cranking over, but never fires/runs on it's own. A no-start is often confused with a no-crank situation. This is either turning the key the start position and there is only a click or nothing at all. These terms often are confused, and technicians often do not know what to look for in diagnosing the problem.

Understanding Terminology: At Japanese Motor Works, you won't feel like we are speaking an unknown foreign language at you. We explain procedures and terminology and encourage customers to ask questions. Making one's customers feel intimidated is NOT what we are about. If you aren't sure what has been recommended or if it just doesn't make sense, ask for clarification...it's your car, your right, and your money!

Here's a questionnaire for your convenience. This questionaire can be printed and filled out BEFORE you bring or drop your car off with us. Take a look at it and don't be shy. Your input can save time and labor in the diagnostic process. QUESTIONAIRE